Simple Annual Pricing
One price for everything. Cloud or self-hosted.
No hidden fees. No limits.
Calculate your price
Free Professional Onboarding
We'll walk you through getting HelpSpot configured exactly as you need it.
Amazing Support
Our dedicated support team is always here for you over email, phone, or zoom.
US, EU, or On-Premise
Host HelpSpot yourself or let us host it for you in the United States or Europe.
Have questions? Talk to a real person.
No chatbots, no runaround. Our team is ready to help you find the right fit.
Same Price. Your Choice of Hosting.
Whether you want us to host it or prefer to run it yourself, the price is identical. Choose based on your needs, not your budget.
Same powerful features and pricing across all hosting options.
US Cloud
CloudUS-East Region
Dedicated AWS infrastructure with 99.9% uptime. Managed updates and automated backups.
EU Cloud
CloudFrankfurt Region
GDPR-compliant hosting. Full data sovereignty with all information isolated within the EU.
Self-Hosted
EnterpriseOn-Premise Infrastructure
Complete control on your own hardware. Ideal for air-gapped networks or strict compliance.
Maximum Control & Data ResidencyEverything Included. No Surprises.
All Features Included
Every feature at every tier. No add-ons, no "enterprise only" limitations. See the full platform.
AI Included
Auto-categorization, translation, writing assistance—no extra API costs. See AI features.
Unlimited Tickets
Handle 100 or 100,000 tickets at the same price.
Unlimited Mailboxes
Connect as many email accounts as you need. No limits, no extra charges.
90-Day Guarantee
Not happy? Full refund within 90 days. No questions, no hassle.
Your price includes
real humans
We believe the best support—for your customers and for you—comes from real people who genuinely care. That's why every HelpSpot subscription includes access to our human support team.
Real Phone Support
Call us at 845.533.5044
Dedicated Onboarding
Personal setup assistance
99% Satisfaction
Industry-leading support
Pricing That Makes Sense
Other help desk vendors have complex pricing designed to maximize their revenue. We have simple pricing designed to let you budget accurately.
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Per-ticket fees that grow with your success
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Essential features locked behind "Enterprise" tier
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AI costs extra—sometimes a lot extra
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Complex pricing calculators that hide true costs
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Surprise charges for mailboxes, portals, and storage
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One flat annual price based on team size
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Every feature included at every tier
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AI features included at no extra cost
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Transparent pricing you can budget for
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Unlimited tickets, mailboxes, and portals
A Company You Can Count On
We've been around since 2005. Privately held. Profitable. No debt. No investors to please. We only answer to you.
"We have been a HelpSpot customer since 2009. It has become an invaluable tool over the years in ensuring my entire department is in the know at our 180 user law firm."
Trusted by teams at organizations like these
Common Pricing Questions
Straight answers. No sales pitch.
Yes! Whether you choose HelpSpot Cloud (US or EU) or download HelpSpot to run on your own servers, the pricing is exactly the same. No premium for self-hosting, no discount for cloud. Choose based on what works best for your organization.
Agents are staff members who log into HelpSpot to manage tickets, run reports, or administer the system. Customers never need licenses and there are no limits on ticket volume. If a staff member leaves, their license slot can be reused by someone else.
Purchase a subscription and continue where you left off—all your setup, tickets, and data remain in place. If you choose not to continue, your trial data will be deleted. No pressure, no surprise charges.
Yes! We offer a 15% discount to qualified non-profit organizations and academic institutions. Contact our sales team to learn more.
Just upgrade to a higher tier. We'll prorate the difference for your remaining subscription period. Growing your team should be simple, not stressful.
No setup fees. Free professional onboarding is included with every subscription. Our team will help you get configured and running at no extra charge.
We offer a 90-day money back guarantee. If you're not happy with HelpSpot for any reason within the first 90 days of your subscription, we'll refund your purchase in full. No questions asked, no hoops to jump through.
Customers Stay for Decades
When teams choose HelpSpot, they stay. Here's what they say.
"Thanks to HelpSpot, we have total visibility of our support process, faster response times, and more satisfied customers. We save 100 hours of staff time every month."
Support Emails Managed Since 2005
Your inbox is waiting
to be tamed.
Join the teams who switched from chaos to HelpSpot's essential order. Download on-premise or start in the cloud today.
