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Best IT Ticketing System for Small Business (2023 Guide)
When looking for an IT ticketing system for small businesses, consider the type of help desk you need. Our guide reviews five top-rated help desks to consider.
5 Best Low Cost Help Desk Software (+ Pros & Cons)
Most free or affordable help desk software have very limited features and agent seats. Our guide reviews five of the best low-cost help desk software.
5 Top Help Desk Knowledge Base Software: 2023 Buyer’s Guide
Help desk knowledge base software helps you support your customers (without them ever starting a ticket) and better manage your customer support requests.
Top 5 Email Based Help Desk Software to Organize Your Inbox
Switching from email platforms like Gmail or Outlook to email-based help desk software makes it easy to organize and assign requests. Compare top help desks.
Best Help Desk for IT Teams | HelpSpot + 3 Runners-Up (2023)
We cover the best help desk options for IT teams, including HelpSpot — a help desk ticketing system for IT teams that manage support requests via email.
6 Features You Need in a Global Support Desk | HelpSpot
When shopping for global support desk software, look for one with on-premise hosting, GDPR features, and more. See how HelpSpot supports global brands.
Best Support Ticket Software to Manage IT Requests | HelpSpot
HelpSpot is one of the best support ticket software for IT because it has ticket management features and customization options via API. See how it works.
Simple Help Desk Software | 7 Simple Email Management Tools
Help desk software makes it easy to organize email requests and collaborate with support staff. We review 7 simple help desk software you can start using ASAP.
Best Online Help Desk Software in 2023 | HelpSpot
HelpSpot offers cloud-based and self-hosted help desk solutions to support all teams. In this post, we review the best online help desk software options.
HelpSpot’s Customer Portal Solution & Help Desk (+ 3 Other Options)
Using a customer portal solution that links with your help desk makes it easy to manage new requests and distribute helpful resources to customers. Read more.
Downloadable Help Desk Software
HelpSpot is one of the only help desk brands that still offers (and supports) an on-premise help desk. Learn how to use our help desk download in our guide.
Help Desk CRM Integration + Email Management | HelpSpot
Connecting help desk software with your CRM makes it easy to pull customer data into support tickets. We review our help desk CRM solution, HelpSpot.
HelpSpot’s Mobile Help Desk Apps (Features & Set Up Guide)
HelpSpot is a great mobile help desk app with core email management features like team inbox and agent queues. Set up is fast and easy with a free 21-day trial.
#1 Zendesk On-Premise Alternative: HelpSpot Self-Hosted
Zendesk does not offer a self-hosted help desk, so our post reviews the best Zendesk on-premise alternatives, including our self-hosted help desk, HelpSpot.
Best Email to Ticket System: HelpSpot (+ 4 Runners Up)
Help desk software makes it easier to organize, assign, and respond to customer emails. We review the five best email to ticket systems, including HelpSpot.
Best Email Help Desk Software & Ticketing Systems in 2023
Ready to switch to email help desk software? Our post talks about the best email help desk tools and how to narrow down your options to find the best fit.
The #1 Best Way to Manage a Shared Inbox in 2023
Managing customer emails in one shared mailbox can lead to a whole array of problems for teams. Our post reviews the best ways to manage a shared inbox.
Best Accounting Help Desk Software | HelpSpot
Accounting teams do not need an elaborate help desk with chatbots and social media tools. We review the best accounting help desks to manage email requests.
10 Best eCommerce Help Desk Software | HelpSpot
When shopping eCommerce help desk software, consider the features you need and your team size. We review the 10 best help desks for eCommerce teams.
#1 Customer Service Tracker in 2023 | HelpSpot
A customer service tracker gives you hard data to report on support processes and monitor customer issues (and how agents resolve them). Read more.
#1 Spiceworks On-Premise Alternative: HelpSpot Self-Hosted
The Spiceworks on-premise helpdesk is no longer offered or supported. So, we put together a list of four Spiceworks alternatives to consider.
Help Desk Reporting: Key Support Metrics and How to Use Them
Help desk reporting gives you useful insights into customer issues and agent performance. We talk about the most valuable reports and how to use them.
The Best Help Desk Software for Linux | HelpSpot
When shopping for help desk software for Linux, look for something that is on-premise, customizable, and fully supported. We review the best options.
Kayako Alternatives: 5 Best Help Desks for Customer Support
Kayako is a good help desk for teams that need omnichannel ticket management, but it can be too robust for some. We review the best Kayako alternatives.
Best Help Desk Software for Healthcare | HelpSpot
Most help desk software is designed for IT or customer service teams. Our post reviews the best help desk software for healthcare companies.
HelpSpot’s Help Desk Software for Windows (How to Get Set Up)
Looking for a help desk you can download and run on your Windows system? We talk about our self-hosted help desk software for Windows and how to set up.
Zoho Desk Alternatives | Top 8 Help Desks for Customer Service
Zoho Desk is a popular help desk solution for large customer service teams, but it can be too much for some. Our post reviews the best Zoho Desk alternatives.
HR Ticketing System: Manage HR Requests with HelpSpot
Help desk software lets HR teams organize new emails and collaborate on requests. See how to improve your workflow with an HR ticketing system from HelpSpot.
8 Best Hiver Alternatives for Customer Support Teams
Hiver is an integrated help desk that lets you organize and manage your Gmail inbox, but it is not a full help desk software. We review the best Hiver alternatives.
HappyFox Alternatives & Competitors: Find the Best Help Desk
HappyFox offers a number of help desk tools, but their packages are expensive. Our post reviews the top HappyFox alternatives and competitors.