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Best Help Desk Software for Schools & Universities | HelpSpot
Help desk software is useful for schools and universities because it lets them efficiently manage emails. Our post covers the best help desk software for schools.
Multi-Brand Help Desk: Manage All of Your Brands with HelpSpot
Multi-brand help desk software lets you manage support for all of your brands in one platform & makes for a better customer experience. See if it's right for you.
What to Look for in a GDPR Help Desk | HelpSpot
Shopping GDPR help desk software? Our post reviews the features you should look for in a GDPR help desk tool and walks through our help desk platform.
LiveAgent Alternatives: 6 Best Help Desks for Customer Support
LiveAgent is a popular help desk for customer service teams, but it can be too complex and expensive for some. Our post covers the best LiveAgent alternatives.
10 Best Service Desk Software in 2023 (Based on Reviews)
Understand what to look for and how to choose the right service desk software for your IT team.
Help Scout Alternatives: 6 Best Help Desks for Support Teams
Help Scout is a popular help desk software for big brands, but it is not a good fit for everybody. Our post covers six of the best Help Scout alternatives.
10 Best Help Desk Software for Customer Support Teams
Is your customer support team ready to upgrade from a simple shared inbox tool? Our post reviews the 10 best help desk software so you can find the right fit.
Freshdesk Alternatives: 9 Help Desk Software for Support Teams
Freshdesk is a popular customer service help desk software, but it can be too robust for many teams. Our post talks about the nine best Freshdesk alternatives.
8 Best Help Desk Software for Small Businesses | HelpSpot
Ready to move from a shared inbox to help desk software? Our post reviews the 8 best help desk software for small businesses so you can find the right one for you.
Zendesk Alternatives: 6 of the Best Help Desk Competitors
Zendesk is a popular help desk; however, it can be too robust and expensive for many teams. Our post reviews the top Zendesk alternatives for you to consider.
The Complete Guide to Customer Service Reporting | HelpSpot
Customer service reporting helps you understand your customers' needs and your agents' workloads. Learn how to use customer service reports in HelpSpot.
5 Best Email Management Software for Support Teams
Every team gets to a point when they outgrow basic email accounts and need to upgrade to email management software. Compare the best options in our post.
The Best Team Inbox Management Solution (Hint: It’s Not Using Folders)
Working out of a shared inbox can be a mess when you have more than 2+ people on your team. Our post reviews the best team inbox management solutions.
7 Best ManageEngine ServiceDesk Plus Alternatives & Competitors
Not every IT team needs ManageEngine's full-scale ITSM help desk software. Our post reviews 7 ManageEngine alternatives so you can find your best option.
Compare the Best Help Desk Ticketing Systems: Pros, Cons, and Customer Reviews
Switching to help desk ticketing software? Our post reviews the best help desk ticketing systems so you can compare your options and find the best solution.
Jira Service Desk Alternatives for On-Premise Users (5 Tools to Try)
Looking for an on-premise help desk to replace Jira Service Desk? In our post, we discuss HelpSpot and 4 other self-hosted help desks you can use instead.
Spiceworks Alternatives: Help Desk, Asset Tracking, and Network Tools
Spiceworks is a popular help desk for IT teams who need entry-level software, but teams who need a little more should consider these Spiceworks alternatives.
7 Best Customer Service Email Management Software: Compare Your Top Options
One of the most helpful tools for customer service teams is customer service email management software. Our post reviews the most popular options available.
How to Choose Self-Hosted Help Desk Software (Plus Our Top Choices)
Need self-hosted help desk software? We know the options are slim, but we gathered everything you need to know about your options to find the best solution.
Does Your Software Product Really Need New Features?
Is the ease of releasing new features leading companies astray?
Need Better Hires? Beef Up Your Employee Screening Process
Find tips for making sure your employee screening process sets your business up for success, whether you’re hiring in a customer service role, a technical role, or otherwise.
Providing Excellent Customer Support: Prioritizing Support Inquiries
Remember that support form you created for the help site? We’re going to use those contact categories to help set up a triage of tickets.
Less is More: Prioritization and Business
Our latest "Thoughts" post talks about the need to prioritize, rather than try to tackle too much at once.
Troubleshooting Is the New Way to Apply Your Creative Skills
Troubleshooting has become a great way of applying creative skills! If you’re interested in a career in IT and you want to use your creative skills, this is a good option for you to consider.
Providing Excellent Customer Support: Expanding Your Support Channels
Your two main support channels, your help site and your email, are doing fine so far. It’s now a good time to be thinking about additional support channels.
Running a Business: Focusing On Your People
We’re a technology company. Creating technology-driven tools that help to automate processes and make businesses work more efficiently is critical to what we do. But no matter what, at the end of the day, how our businesses survive and thrive depends on… our people!
How to Empower Your HR Team to Attract Top Talent
Attracting talent is a challenge. Attracting top talent feels simply impossible. But that’s only because you don’t know what the real HR MVPs are doing.
Building a Product via Customer Feedback
Using customer feedback can help you to determine which of your ideas are the most valuable ones. These are the ones that will make your product better than your competitors, increase your sales, and reduce your customer churn.
Customer Support: Handling Sensitive Questions with Care
In last week’s Thoughts post, we shared a story of a great customer service experience. This week’s story is a little bit different.
Providing Excellent Customer Support: Tips for Responding to Customer Emails
Let’s go through a few quick tips to help you manage your customer support emails.