HelpSpot 5.0.62
Written by Ian Landsman · 02.12.2021
If you are upgrading from version 4.x you need to make sure you have upgraded to version 4.9.5 before upgrading.
Potentially Breaking Changes Upgrading From Version 4
- Read through the upgrade documentation found here before continuing as there are a number of major changes.
- Forums have been removed. HelpSpot will provide an export option and we recommend moving forums to one of the many purpose-built forum platforms. Here at Userscape we use Discourse (https://www.discourse.org/).
- Tokens in templates and responses are now delimited by double “{“ characters. Existing responses and templates will be automatically converted. However, if you are using an external text macro tool, for example, you may need to make updates.
- Admin Themes have been removed and have been replaced with custom admin JS and CSS settings.
- Custom portal templates need to be updated
Bug Fixes
- Fixed bug in mail collection job.
Ian Landsman
Ian founded HelpSpot in 2005 with the goal of making every interaction with your customers simple and efficient.
