Added a new Staff Reassignment report. This report displays the number of reassignment actions that each staff member has completed for a given time period. This report can be helpful in accurately tracking triaging work done by staff.
Bug Fixes
Fixed issue where new full text indexes could not be created on SQL Server installations that were upgraded from HelpSpot v4.x.x.
Ian Landsman
Ian founded HelpSpot in 2005 with the goal of making every interaction with your customers simple and efficient.
We trust HelpSpot with our most important communication—and they've made a huge difference to our business.