HelpSpot 5.5.0

This release includes new features, bug fixes, and updates to frameworks and dependencies.

Breaking Changes

HelpSpot now requires PHP 8.2 or 8.3.
The Windows Installer has been removed. To install or upgrade HelpSpot on Windows, please read our documentation.
Language packs are now provided as part of HelpSpot. We are shipping English, German, and Dutch languages with this release; if you need another language please contact support. If you’ve made any previous language customizations, you’ll need to re-do them by customizing Language Strings in the Admin section of HelpSpot.
Legacy language constants in customized portal template files will need to be updated to use the lg() helper function.

You can now easily upload your own logo to your support portal without modifying portal templates.
Dutch & German languages are now natively supported in HelpSpot!
Wish something in HelpSpot was called something else? You can now override language used in HelpSpot by modifying Language Strings.

Updated WYSIWYG editor with new formatting features.
Color & contrast tweaks to text in HelpSpot to better support accessibility standards.
Improved credit card redaction functionality to minimize false positives.
Optionally remove the ability for customers to add additional cc recipients to a request.
New LDAP authentication library.
LDAP authentication added to portal settings.
Better email mailbox error display in the admin area .
When adding a new Google or Microsoft mailbox, you can now easily test to make sure you’ve correctly connected before enabling the mailbox.
Changes to variables in email templates are now validated against known errors.

Fixed a bug where exporting customer info by email didn’t work properly.
Fixed a rare bug that displayed portions of the HelpSpot login page in the request UI.
Fixed a bug when creating Secondary Portals on self-hosted Windows installations that caused the file paths to be generated incorrectly.
Fixed a syntax error in Mailbox display name presets.
private.filter.get now returns a 4xx error if a invalid id is passed in.
Email subject edits are now preserved when switching between Public, Private and External message types.
Fixed an issue with parsing cc’d email headers that have commas and special characters.

Helpspot 5.5.0 also contains updated low-level architecture changes that lays the ground work for upcoming features.