HelpSpot 5.5.11

Written by Ian Landsman · 04.22.2025

Breaking Changes

HelpSpot 5.5.0 had breaking changes. If you are upgrading from a earlier version please review the HelpSpot 5.5.0 release notes.

New Features

  • HelpSpot has a brand new logo! We’ll be making more improvements to the look & feel of HelpSpot later this year, so stay tuned.
  • If an email is received with attachment that’s over the set limit, the request history will now make note of this.
  • Added a new admin notification when HelpSpot is updated.
  • When changing a user password, you can now log that user out of other sessions they may have in HelpSpot.

Bug Fixes

  • Fixed an issue with saved reports that caused duplicate folders to be created.
  • Fixed a bug with deleting a filter that was set as a user’s default workspace.
  • Fixed broken inline fonts in emails when the font name contained multiple words.
  • Fixed the sPortalName placeholder tag.

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Ian Landsman
Ian founded HelpSpot in 2005 with the goal of making every interaction with your customers simple and efficient.
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