HelpSpot 5.5.8
Written by Ian Landsman · 02.24.2025
Breaking Changes
HelpSpot 5.5.0 had breaking changes. If you are upgrading from a earlier version please review the HelpSpot 5.5.0 release notes.
New Features
- Spanish is now a supported language in HelpSpot!
- On-premise installations that use Windows can now download a .exe file that self-extracts the helpspot file, dramatically speeding up how long many Windows servers take to unzip HelpSpot during upgrades & installations.
Bug Fixes
- Fixed an issue with email headers containing accented characters that resulted in mail not properly being pulled in to HelpSpot.
- Fixed an issue with how Reporting Tags are displayed on the Add & Edit Category pages that resulted in the full names of tags not being displayed properly.
- Fixed an issue with how some IMAP providers (namely Zoho & Mailo) handled archiving email once HelpSpot imported what was in the inbox.
- Fixed an issue with Category assignment serialization for on-premise installations that use Windows SQL Server.
- Fixed an issue with SMTP sending of image attachment files that would trigger some outbound spam filters.
Ian Landsman
Ian founded HelpSpot in 2005 with the goal of making every interaction with your customers simple and efficient.
