Version 4.6.2

Requirements Change

HelpSpot now requires at least PHP 5.6 or PHP 7

Improvements:

• PHP 7 Support!
• New “Getting Started” page with checklist appears when Admin user logs in before making configuration changes, such as inviting Staff or adding Email Mailboxes
• Added logging of delete (from spam and trash) actions at the time requests are permanently deleted to the data/logs/helpspot.log file.
• Quoting/Forwarding request history messages will include CC emails on the message
• Updated WYSIWYG editor to latest version
• When converting a note to a request a link is added for easier cross referencing.
• Added hidden setting (cEXTRASECURITYOPTIONS) that allow you to select a specific TLS version for SMTP connections.
• Improved the wording when deleting spam via the command line.
• Added more relevant information to the login screen
• Improved attachment filename parsing
• The existing request’s category and assignment are preserved when converting a request note to a new request
• New event logging table HS_Request_Events and an associated command line tool to export event logs.

Bug Fixes:

• Fixed issue where capitalization was used in default catpcha words on the customer portal
• Fixed issue where exception errors did not make it to log file unless cDEBUG was enabled (all errors should be logged regardless of user-facing error messages being enabled)
• Filter: Ordering results by status orders by status name alphabetically, rather than status ID, numerically
• Fixed bug where external emails with “Do Not Email” selected resulted in an error
• Fixed API bug in SqlServer where searching by xRequest used a string rather than integer value
• Fixed bug where Filter/Trigger conditions for category/staffer had unassigned option twice
• Fixed bug in some email clients where content below REPLY ABOVE was not properly stripped out when inserting into helpspot request history
• Fixed bug where drag+drop files of size over the file-upload limit did not receive an error message (failed silently)
• Fixed bug where secondary portals would show most helpful KB articles for all KBs if no KBs were selected.
• Fixed issue where KB page would display public preview button before it was made public.
• Fixed bug productivity report values.
• Fixed bug where the “Mailbox” column header in Admin > Email Mailboxes shows the Reply-To Address, not the Mailbox.
• Fixed bug where SMTP testing in the admin area required you to enter the password even if the password was unchanged.
• Updated links to HelSpot hosted training resources
• Fixed bug where the CC line of a quoted message could include recipients to did not actually receive the message.
• Fixed issue where HS_Request.dtGMTClosed is updated incorrectly when an automation modifies the request while it is closed.
• New and updated SMTP connections using TLS security default to tlsv1.2. The new cEXTRASECURITYOPTIONS can be used to select a specific TLS version
• Custom fields that have data larger than the defined length in version 3.2.12 now properly upgrade to version 4 without manual intervention.
• Fixed the wrong request check link being sent on a mail rule instant reply.
• Hide getting started redirect if the getting started screen is dismissed.
• Fixed full text searching in PHP 7
• Fixed javascript console error from tooltip
• Disabled staff are no longer shown a knowledge base editors

Windows Installer Changes

• The windows installer now installs PHP 7 by default