An empty string passed in an API parameter will now reset the field specified.
Auto replies on request creation now include CC’d recipients so that they can add their responses to the message thread.
Bug Fixes
Fixed issue where invalid email address in instant reply actions could make an automation not run
Ajax lookup fields now send data internally as a POST to avoid webserver GET size restrictions. No changes are needed to existing ajax lookup field scripts
Fixed error where triggers could run twice for the same request update.
Audio and Image attachments are now shown inline by default when retrieving a file.
Headers are now properly show when quoting an external message
Fixed problem where a long running query in tasks2.php could cause an error.
Fixed error where email parser could be overly greedy and import a blank message.
Removed IE 9 compatibility mode in the default portal templates as it interferes with Google embeds
Fixed issue with Korean charsets in the from line
Ian Landsman
Ian founded HelpSpot in 2005 with the goal of making every interaction with your customers simple and efficient.
We trust HelpSpot with our most important communication—and they've made a huge difference to our business.