Your Guide to Using HelpSpot: Recap of Our HelpSpot 101 Webinar

Our recent HelpSpot 101 webinar, hosted on December 19, 2023, was designed to make using HelpSpot a breeze. Here’s a recap for those who missed it:

1. Breaking Down the Workspace: We kicked off with a walkthrough of HelpSpot’s Workspace page, going in-depth on the Inbox and My Queue sections before diving into the ins and outs of Filters.
2. Anatomy of a Request: We looked at every aspect of the individual request page, from basics like categories and statuses to things you might have been unaware of.
3. Q&A: We wrapped up the webinar by answering questions from participants.

Catch up on all the action by watching the webinar recording right here.

Stay tuned for future webinar announcements, and if you have any questions, please don’t hesitate to let us know!