Deeply Customizable Help Desk Software

Customize HelpSpot into exactly the support tool you need, or even use it as the core of a completely custom solution.

Unlike other help desk solutions, HelpSpot gives you access to the raw templates and code that make up many aspects of the system.

Fully customize every aspect of every email in the system or web page on the portal. Beyond that, the full compliment of APIs make HelpSpot a great choice as the logic core of a fully custom help desk solution.

Build your custom business logic and UI but store the data in HelpSpot letting you utilize HelpSpot's other tools such as automation, triggers, reporting and more. Giving you the best of both worlds. A fully custom help desk software application without having to build the complicated core logic like email ingestion and parsing.

Key Features Out Of The Box

There's no need to build everything from the ground up. Use HelpSpot as your robotic core you build on top of.

Shared Inbox

No more confusion. Your team can easily manage any amount of email from any number of mailboxes.

Deep Reporting

Use data and analytics to measure and improve your customer experience.

Knowledge Management

Integrated documentation and customer portals make customer self service a reality.

Single Assignment

Every ticket has exactly one owner so you'll never hear "I thought you were working on it" again.

Custom Fields

HelpSpot's custom fields let you collect any data in just the way you need it.

Custom Data Storage

When our customers build custom solutions on top of HelpSpot they usually heavily utilize custom fields.

Custom fields in HelpSpot are fully integrated throughout the system, allowing you to access them from all APIs. With custom field you can make requests records contain all the information your custom solution requires.

Don't Reinvent The Wheel

By utilizing HelpSpot as the foundation of your custom help desk solution you'll save countless development hours.

HelpSpot starts at just $699/year. One price for *everything* we offer including optional hosting. Want to learn more about how HelpSpot works? Review all our features.