Enterprise Help Desk Software

Large enterprises have a unique set of needs that not all help desk solutions are designed to handle. HelpSpot has been working closely with large enterprises since 2005, from Warner Music to UConn, and many more.

Need to host HelpSpot on your own servers? No problem. Want to directly integrate HelpSpot with your internal reporting software, or send help desk data to a data lake? No problem. Need deep integrations that go far beyond most help desk tools simplistic ones? Our APIs and features like Live Lookup and Request Push give you deep access to create fully custom integrations capable of pulling in data from multiple sources simultaneously.

HelpSpot can let you go even farther, such as using HelpSpot as a "core" to a custom help desk solution built by your team on top of HelpSpot.

Whatever your use case is you'll always have access to HelpSpot clean and simple UI and simply to budget for pricing.

We include everything you need to get your job done and nothing you don't so that your team and your budget can stay small and agile.

Enterprise users around the world push HelpSpot to the extremes. Some run it completely off the internet inside their firewalls. Others use HelpSpot's portals to manage support requests from millions of customers, handling hundreds of thousands of requests a month.

HelpSpot's ease of use makes it easy to deploy to hundreds of employees without hours of training and our innovative pricing means you'll never be unsure about how much your spending or have any fears of needing to move between plan tiers.