Help Desk Software Optimized for Government

Since 2005 government organizations around the world have trusted HelpSpot to run their help desks. From the Space Force, to federal district courts, and the county of Hawaii.

HelpSpot's unique mix of features and government friendly pricing make it the obvious choice for a variety of government use cases. Anywhere a shared inbox would be useful and email needs to be managed, HelpSpot is a logical fit.

Help desk software trusted by government since 2005

No Bloat Help Desk Software For Government

We include everything you need to get your job done and nothing you don't so that your team and your budget can stay small and agile.

Shared Inbox

No more confusion. Your team can easily manage any amount of email from any number of mailboxes.

Deep Reporting

Use data and analytics to measure and improve your customer experience.

Knowledge Management

Integrated documentation and customer portals make customer self service a reality.

Single Assignment

Every ticket has exactly one owner so you'll never hear "I thought you were working on it" again.

Custom Fields

HelpSpot's custom fields let you collect any data in just the way you need it.

How Governments Use HelpSpot

The most common use case is for HelpSpot to be used as a customer facing government help desk.

Beyond that, we see HelpSpot utilized in HR, maintenance groups, and other less obvious spots. Anywhere your team is running up against email overload.

HelpSpot's pricing makes it affordable to add your entire team so everyone can be on the same page.

HelpSpot starts at just $699/year. One price for *everything* we offer including optional hosting. Want to learn more about how HelpSpot works? Review all our features.