Help Desk Reporting
Move beyond guessing to genuinely understanding your support workload, staff productivity, and more.
Real-Time Reporting
All reports are real-time and included right out of the box, so there's nothing to set up or configure.
Fully Customizable
Use filters and grouping to see just the data you want. Save customized reports for later use or to share with colleagues.
Report Data Your Way
View your data directly in HelpSpot or process reporting data in Excel or the business intelligence tool of your choice.
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Graphs and Tables
- Every report has clean graph and table views.
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CSV Export
- Export any data as a CSV for analysis.
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Email Reports
- Automatically email report data on a schedule to staff or even outside parties.
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API Access
- Leverage the API to build custom reporting.
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Direct Database Access
- Connect your BI tool to HelpSpot's SQL database for deep analysis.
Easily See Ticket Volume
No more guesswork, quickly see your ticket volume in real-time. Filter or group data to track trends or narrow in on specific areas.
Comparison Matrix
The unique Comparison Matrix report lets you compare nearly any data HelpSpot stores and display the results with a powerful heatmap
to make trends easy to spot.
Performance Reporting
Track a variety of time related metrics, including:
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Resolution Speed
- The time spent to close a ticket, based on business hours or all hours.
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First Response Speed
- Time from receipt to first response to the customer.
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Assignment Speed
- Time from receipt to first assignment to an agent.
