IT Help Desk Software

IT is at the center of most organizations today. It's not a easy role! For 15+ years HelpSpot has helped IT help desk's manage their customer service to provide the very best support for their organizations.

HelpSpot has a narrow focus on ticket management. Unlike other all-in-one IT help desk solutions, we take the approach that it's better to use the best tool for each job. When it comes to ticket management, automation, recurring requests, and knowledge management we believe HelpSpot is the best IT help desk software solution available.

IT help desk software trusted by IT departments everywhere

No Bloat IT Help Desk Software

We include everything you need to get your job done and nothing you don't so that your team and your budget can stay small and agile.

Shared Inbox

No more confusion. Your team can easily manage any amount of email from any number of mailboxes.

Deep Reporting

Use data and analytics to measure and improve your customer experience.

Knowledge Management

Integrated documentation and customer portals make customer self service a reality.

Single Assignment

Every ticket has exactly one owner so you'll never hear "I thought you were working on it" again.

Custom Fields

HelpSpot's custom fields let you collect any data in just the way you need it.

How IT Departments Use HelpSpot

A ticket system is often the lifeblood of an IT help desk. HelpSpot is always at the center of things.

The most common use is various stakeholders contacting IT for support. It might be the CEO with a computer problem, students getting setup for the new year, or a department asking for more IT resources. HelpSpot will manage and organize everything for you.

Beyond that HelpSpot can handle a wide variety of requests from creating a recurring ticket to check your backups to creating a self service website allowing staff to troubleshoot issues on their own and much more.

It's also easy to integrate HelpSpot deeply into your other systems with our full API, webhooks, and SAML support.

HelpSpot starts at just $699/year. One price for *everything* we offer including optional hosting. Want to learn more about how HelpSpot works? Review all our features.