Help Desk Software Optimized for Media Companies

Running a help desk for a media entperise is more complex than ever. With e-commerce the dominate form of sales customers expect quick and timely email responses to support requests.

E-commerce also brings a raft of new issues to contend with, shipping delays, down servers, and more.

HelpSpot's lean set of tools are used by companies like Warner Music to provide support for hundreds of acts e-commerce stores.

Help desk software trusted by Media Companies since 2005

No Bloat Help Desk Software for Media Companies

We include everything you need to get your job done and nothing you don't so that your team and your budget can stay small and agile.

Shared Inbox

No more confusion. Your team can easily manage any amount of email from any number of mailboxes.

Deep Reporting

Use data and analytics to measure and improve your customer experience.

Knowledge Management

Integrated documentation and customer portals make customer self service a reality.

Single Assignment

Every ticket has exactly one owner so you'll never hear "I thought you were working on it" again.

Custom Fields

HelpSpot's custom fields let you collect any data in just the way you need it.

How Media Companies Use HelpSpot

HelpSpot easily handles thousands of daily tickets, making it a great fit for even the largest media companies.

Our affordable and predictable pricing makes it a snap to include your entire team, even members who may not traditionally be agents in the help desk app. By having everyone on your team in HelpSpot you avoid costly delays and ensure everything is tracked.

HelpSpot starts at just $699/year. One price for *everything* we offer including optional hosting. Want to learn more about how HelpSpot works? Review all our features.