Customer Service Software Optimized for Non-Profits

Non-Profit Discount 15% discount for non-profit customers

Donors and stakeholders expect great customer service more than ever. Since 2004 non-profits have been using HelpSpot help desk software to manage email contacts to make sure nothing falls through the cracks.

Customer service software trusted by non-profits everywhere

Non-Profit Customer Service Software

We include everything you need to get your job done and nothing you don't so that your team and your budget can stay small and agile.

Shared Inbox

No more confusion. Your team can easily manage any amount of email from any number of mailboxes.

Deep Reporting

Use data and analytics to measure and improve your customer experience.

Knowledge Management

Integrated documentation and customer portals make customer self service a reality.

Single Assignment

Every ticket has exactly one owner so you'll never hear "I thought you were working on it" again.

Custom Fields

HelpSpot's custom fields let you collect any data in just the way you need it.

How Non-Profits Use HelpSpot

Most non-profits are using HelpSpot as customer service software to manage inbound emails.

Beyond use for customer service, HelpSpot can provide a self service portal allowing your stakeholders to access information in one unified support center. That makes it easy for them to get answers fast and without additional interactions with your staff.

HelpSpot starts at just $699/year. One price for *everything* we offer including optional hosting. Want to learn more about how HelpSpot works? Review all our features.

HelpSpot has made our lives so much easier.

Brandon Wilch

American Red Cross

Learn More

We trust HelpSpot with our most important communication—and they've made a huge difference to our business.

Teagan West, Customer Service Manager

The Silent Partner

Read the case study

Your customer service at scale

Amplify your support with HelpSpot: the streamlined
solution for scaling customer service effortlessly

Start free or get a demo