On-Premise Help Desk Software

Your Servers

Use your own servers or private cloud. HelpSpot is very efficient, but very large installations can add as much power as needed.

Your Network

Keep HelpSpot inside your network, run it entirely offline if desired.

Your Staff

Leverage your staff's operations expertise to manage your HelpSpot, control backups and physical access.

Simple Installation

On Linux, HelpSpot installs in minutes. On Windows, use our desktop installer to configure everything precisely as it should be.

Connect Internally

Connect HelpSpot to your internal systems that are not exposed over the internet.

Database Access

Full database access, connect with SQL or SQL reporting systems. Runs on Microsoft SQL Server and MySQL.

Compliance

Can't store data with outside parties for compliance reasons? HelpSpot runs on your equipment with your staff.

Code Access

Customize the HTML/PHP that makes up the HelpSpot customer portal for complete branding control.

Stability

Control the entire stack, including when updates are applied.