Your customer service at scale
Amplify your support with HelpSpot: the streamlined solution for scaling customer service effortlessly
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Fanatical Customer Focus
- Our current CSAT score of 97 is just one indicator of our single minded customer focus.
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HelpSpot Onboard
- Our free white glove onboarding service makes sure HelpSpot is setup correctly from day 1 to solve your business needs. Learn more.
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Deploy Anywhere
- We offer US & EU datacenters as well as the option to run on-premise or even completely behind a firewall. HelpSpot is where you need it.
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Budget Friendly
- There's no need to overpay for great help desk software. HelpSpot has all the features you need at a fraction of the price.
Email Ticketing Done Right
Turn disjointed emails into a clean, easy to manage workflow. HelpSpot can handle everything from your basic help@ email account to hundreds of mailboxes across an entire organization.
“HelpSpot is the best help desk software platform I've used in my 15 years in the industry.”
Reporting & Metrics
Get a handle on all your email and support requests. Beyond just basic counts, our reporting allows deep, detailed analysis of your help desk.
We trust HelpSpot with our most important communication—and they've made a huge difference to our business.
Teagan West, Customer Service Manager
The Silent Partner
Knowledge Base & Self Service
HelpSpot's Knowledge Book system is unique in the help desk software field. Rather than an endless pit of articles, our book format with a table of contents makes it fast and easy for your customers (and search engines) to find your documentation.
“Amazing Software and Fantastic support.“
On-Premise or Hosted
Run your own installation of HelpSpot or let us host it for you on our secure AWS based cloud solution in the United States or the European Union. It's the same price either way.
HelpSpot is a great tool in assisting us to deliver timely, accurate and comprehensive customer service.
James Grove, VP Customer Service
NinjaTrader
Starting at just $699 a year
Unlimited customers, unlimited tickets, and now with free onboarding support.
Budget Friendly
Everything is Included
Most help desk software is priced to squeeze every penny out of you. With HelpSpot you get everything for one low price.
- Cloud or on-premise
- Support unlimited customers
- Support unlimited brands/portals
- Unlimited custom fields
- Unlimited mailboxes
- Unlimited knowledge bases
- Unlimited rules and triggers
- U.S. based email and phone support
- Full ticket management
- Workflows with rules and triggers
- Easy to use self service
- Zapier integration
- Effortless reporting
- Trusted since 2005
