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HelpSpot Blog :
Articles :
Page 5

11
Oct
The Dos and Don’ts of Chatting with Customers
4
Oct
The Importance of Customer Contact
20
Sep
Believe It or Not: The Customer Service Industry Is Growing
6
Sep
When & How to Complain About Bad Customer Service
23
Aug
Act It Out: Customer Service Training Ideas Inspired by Acting Class
9
Aug
How to Create Realistic Customer Service Guidelines
26
Jul
Customer Support by Email: Dos and Don’ts
12
Jul
Should I Take a Customer Service Job?
28
Jun
The Relationship Between Service & Upsell Opportunities
21
Jun
5 Phrases Every Customer Service Rep Should Know (and Use)
14
Jun
How To Effectively Survey Your Customers
7
Jun
Cut Support Requests in Half by Optimizing Navigation in Your SaaS App
7
Jun
How To Measure Customer Service
3
Jun
Episode 11: New HelpSpot Pricing
31
May
Understanding “Tone” & Its Impact On Conversations
24
May
8 Tips for Delightful Social Media Customer Service
23
May
5 Little Apps For Better Customer Service
17
May
Who Are You Supporting? Defining Buyer Personas
10
May
From Complaining Customer to Loyal Customer
10
May
The Big “S”: Adapting to Stress in Customer Support
7
May
Face to Face
3
May
Meaner Behind A Screen: Exploring Customer Behavior In-Person and Online
2
May
3 Ways to Personalize Your Customer’s HelpSpot Experience
26
Apr
The Top Personality Traits for Successful Customer Service Associates
26
Apr
A Challenge: Sell Features, Not Benefits
19
Apr
The Preferred Methods of Customer Interaction: Survey Results
12
Apr
Don’t Wait For The Complaint: Proactive Customer Service
7
Apr
Ep 10: Matt Stauffer TextExpander Throwdown
7
Apr
ABC #9: Rogue One
5
Apr
The Search for a “Live Person” in Customer Support
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